Privacy Notice

1. Who we are

• Dryva Inc., a company incorporated in Florida, USA, at 4100 NW 12th Street, Lauderhill, FL 33313, runs this website, your Dryva account and online payments.
• Dryva Mobility Limited, a company registered in Jamaica at 3 Bradley Avenue, Kingston 10, St Andrew, carries out the deliveries, manages our drivers and provides customer service.

Together they decide how your information is used for the Dryva courier service. In this notice "Dryva", "we" and "us" means both.

Data Protection Officer: Chad Wynter, Attorney-at-Law, privacy@dryva.com. Contact him about anything in this notice or to use your rights. General enquiries: hello@dryva.com, 876-579-0617.

2. What we collect and why

You must give the details we mark as required to make a booking; without them we cannot deliver. Everything else is optional. We use your information only for the purposes in this notice.

3. Other people's details, and special features

• The person receiving your package. If you give us someone else's name, phone and address, please let them know. We use them only to make that delivery and never send them marketing.
• Links to collect delivery details. If a business sends you a Dryva link to collect your delivery details, the name, mobile number, address, landmark and notes you enter are shared only with that business and the Dryva driver for that delivery. We delete them 30 days after the link closes.
• Links to pay for a delivery. If a seller sends you a Dryva link to pay for your delivery, the name, mobile number, address, landmark, notes and optional email you enter become part of that seller's delivery order: the seller and the Dryva driver see them, and we keep them with the order like any other booking. Your card payment is handled by our card payment processor; we never see your card number.
• Delivery lists from businesses. Each recipient's name, phone, address, notes and (if the business gives it) email become a delivery order on that business's account, kept like any other booking. If there is an email, we send the recipient the booking confirmation and delivery updates: service messages only, never marketing. To check an address we may send the address text only (never the name or phone) to our map provider or an AI service.
• Fill in for me. The message or photo you add is sent to an AI service to fill in the booking form. We do not keep the message or photo; only the details you confirm are saved.
• Trade Delivery. Invoices you upload are sent to an AI service to read the delivery details. We do not keep the invoice files. The details are deleted 30 days later if you do not book; if you book, they are kept with the job.
• Emails to hello@dryva.com. The text (not attachments) may be sent to an AI service to help our team sort and answer it. A person decides and sends every reply. We keep a short note about each email for 90 days.
• WhatsApp. If you turn on WhatsApp sign-in we keep your number to send sign-in codes; you can turn it off in your account. If you message us on WhatsApp we keep the message with your WhatsApp name and number (or the username and ID WhatsApp gives us instead) so our team can follow up.
• Drivers and truck owners who work with us, or apply to. We keep your contact details, TRN, parish and vehicle documents in private storage to check them and offer you jobs; only authorised Dryva staff can see them. If you are not approved, we delete the documents 90 days later; if you work with us, we keep them while you do and for 12 months after your last job. When you accept our Independent Contractor Agreement we keep the version, the time, the name you typed and your network (IP) address as the record of your signature, and email you a copy. Your private driver page shows only your own work and pay.
• Delivery statistics. We keep an anonymised record of deliveries to plan our service. It holds no names, phone numbers, street addresses or goods values and cannot be traced back to a person.

4. Who we share it with

We do not sell your information. We share it only as needed with:

Each provider works on our instructions under written data protection terms. If we hold information about you and you would like the names of the companies that receive it, email privacy@dryva.com and we will send you the full list within 30 days.

5. Sending information outside Jamaica

Several of these providers store information in the United States or the European Union. We use them because they are needed to provide the service you ask for, and we choose providers with strong security and written data protection terms.

6. How long we keep it

• Your account: while you use it. Ask us to close it at any time (section 9).
• Orders and invoices: as business and tax records, up to 7 years.
• Proof of delivery: up to 1 year after delivery.
• Delivery-detail links: 30 days after the link closes. Email notes: 90 days.
• Website statistics: up to 14 months.
• If you stop marketing emails, we keep your email address on a "do not email" list so we can respect your choice.

7. Marketing

As a customer you may get emails about Dryva's own delivery services and offers. Every offer email has an unsubscribe link: one click stops all offers. Order confirmations, invoices, statements and delivery updates are not marketing and will still be sent. We do not send marketing to people who are not our customers unless they have agreed. If a customer shares their Dryva referral link with you, they sent it, not us.

8. Cookies and similar technology

We use cookies that the site needs (for example to keep you signed in and to remember which link brought you here) and a website statistics service to count visits. Advertising cookies are used only if you click "Accept" on our cookie banner; you can change your choice at any time with "Cookie settings" at the bottom of every page. No tracking tags run on the pages where you type your card details. You can also block or delete cookies in your browser settings.

9. Your rights

Under the Data Protection Act you can ask us, in writing (email is fine):

• To tell you whether we hold information about you, what it is, why we use it and who receives it, and to give you a copy (free by email). We reply within 30 days.
• To correct information that is wrong (within 30 days).
• To stop or limit a use of your information that causes you unwarranted damage or distress, or that is unlawful, incomplete or kept too long. We reply within 21 days.
• To stop marketing at any time.
• To withdraw consent you have given.
• To close your account and delete your information. We keep invoices and records that tax law requires.

Write to privacy@dryva.com. If you need help putting a request in writing, contact us and we will help. We do not make decisions about you based only on automated processing.

If you are unhappy with our answer, you can complain to the Office of the Information Commissioner, 2nd Floor, Masonic Building, 45–47 Barbados Avenue, Kingston 5, oic.gov.jm, (876) 929-8568.

10. Security

Card details go straight to our card payment processor and never touch our servers. Our database cannot be reached directly from the internet; all access goes through our own checked code. Staff access is limited by role and logged, and information is encrypted in transit and at rest. If a security incident affects your information, we will tell you and the Information Commissioner within 72 hours, as the law requires.

11. Children

Our services are for adults. People under 18 may use them only with a parent or guardian's consent.

12. Changes

We will post any change here with a new date, and email account holders about important changes.