Dryva Mobility Limited understands the importance of privacy and is committed to ensuring that your personal information is handled responsibly and securely. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal data when you use our Dryva Website & App (the "Website").
This Privacy Policy explains how Dryva Inc. ("Dryva", "we", "our", or "us") collects, uses, and protects personal information of customers ("riders") using our mobile applications and website.
Location access is requested only when required to enable ride booking. You may manage or revoke location permissions through your device settings, though certain features may not function without location access.
Customer data is used to operate the Services, process payments, provide support, ensure safety, and comply with legal obligations.
We use Firebase for limited application analytics to improve app performance and reliability. Analytics data is not used for advertising or cross-app tracking.
We also keep an anonymised record of deliveries (the town and area, the day, the kind of vehicle, how many packages or cases, and what the delivery cost) to study delivery and trade patterns across Jamaica and to plan our routes and prices. These records hold no names, phone numbers, street addresses or goods values, and cannot be traced back to a person.
We do not sell or rent customer data. Limited data may be shared with payment processors, messaging providers, mapping services, and Firebase, strictly to operate the Services.
If you use "Fill in for me" at checkout, the message or photo you add is sent to an AI service to fill in the booking form. We do not keep the message or the photo; only the details you confirm are saved.
If you use Trade Delivery, the invoices you upload are sent to an AI service to read the delivery details. We do not keep the invoice files. The details are deleted 30 days later if you do not book; if you book, they are kept with the job.
If you work with us, or apply to, as a truck owner or a bike, car or van driver, we keep your contact details, TRN, parish, town and vehicle documents in private storage to check them and offer you jobs; only authorised Dryva staff can see them. If you are not approved, we delete the documents 90 days later; if you work with us, we keep them while you do and for 12 months after your last job. You can ask us to delete them at any time. When you accept our Independent Contractor Agreement we keep the version, the time, the name you typed and your network (IP) address as the record of your signature, and email you a copy.
If a business sends you a Dryva link to collect your delivery details, the name, mobile number, address, landmark and notes you enter are shared only with that business and the Dryva driver for that delivery. We delete them 30 days after the link closes.
If a seller sends you a Dryva link to pay for your delivery, the name, mobile number, address, landmark, notes and optional email you enter become part of that seller's delivery order: the seller and the Dryva driver see them, and we keep them with the order like any other booking. Your card payment is handled by our card payment processor; we never see your card number.
After a delivery we may email you one question about how we did (at most once every two weeks). If you answer, we keep your score and comment with that order so our team can follow up.
When you email hello@dryva.com, the text of your email (not attachments) may be sent to an AI service to help our team sort and answer it. A person decides and sends every reply. We keep a short note about each email for 90 days.
If you turn on WhatsApp sign-in, we keep your WhatsApp number to send you sign-in codes; you can turn it off at any time in your account. If you message us on WhatsApp, we keep the message with your WhatsApp name and number so our team can follow up.
For the Dryva courier service, see our Privacy Notice.
Requests can be made by emailinghello@dryva.com.
Users under 18 may use the Services only with the consent and supervision of a parent or legal guardian.
We use reasonable safeguards to protect personal data. No system is completely secure.
We may update this Privacy Policy from time to time. Updates will be posted within the app or on the website.